A little planning. A lot of fun.

Party FAQs &
booking information

From choosing a party to getting the venue ready, here are the answers to help you plan your Nitro Nat celebration.

Choosing your party

What ages are the parties best for?

Nitro Nat Original and the themed parties are best for ages 4–11. Little Wizards Magic and Little Flyers Parachute are best for ages 4–7. Check your chosen party page for the activities and age guidance.

How many children can come?

Children’s parties accommodate up to 40 children. School discos have no entertainment attendance limit because they do not include games; your venue’s capacity and school supervision arrangements still apply.

How much does a party cost?

Children’s parties start from £150 for a 1 hour party. Choose a party and duration in the booking form to see its price. Optional extras and any venue travel charge are added before you submit.

Can we have a food break?

Yes — the food break is your choice and can be at a time that suits you. If you would like one, 15–20 minutes usually works well. Let me know your plans when booking.

SEND & accessibility

Can you adapt a party for a child with additional needs?

Yes. I can make adjustments for children with special educational needs and disabilities (SEND), including sensory, communication and mobility needs, wherever I can. Every child is different, so please discuss your child’s needs with me before booking. We can talk about what helps them feel comfortable, what they enjoy and anything they would prefer to avoid, then agree the arrangements for their party.

Can you reduce the volume, lights and effects?

Yes — I can lower the music volume, run the party without flashing lights or effects, and offer quieter activities and breaks. I can also provide ear defenders. Please tell me in advance which adjustments you would like, including whether ear defenders would be helpful, so I can prepare.

Does every child have to join in with the games?

No. Participation is flexible: children can watch, take a break or join in when they feel ready. Some children prefer to be helpers rather than take part in a game, and that is absolutely okay too. We can discuss ways of taking part that work for your child, including support from a parent or buddy.

How can games be adapted for communication or mobility needs?

I’ll make adjustments to the games and activities wherever I can to cater for your child. Please discuss any communication, movement or participation needs with me beforehand so we can agree a suitable approach. A parent can help and be involved, and a buddy can also support the child during the party.

Can you share a running order before the party?

Yes — I can share a simple running order in advance so you can talk through what to expect with your child. We can also plan quieter activities and breaks. Let me know what would make preparing for the party easier for your family.

Do SEND adaptations cost extra?

No — SEND adaptations do not cost extra. Talk to me about the adjustments you need so we can agree the party arrangements in advance.

What should I check about venue accessibility?

Venue access varies, so please check directly with your venue about step-free entry, any stairs or lifts, accessible toilets and a quieter space for breaks if needed. Tell me about the venue and your group’s access needs before booking. I can discuss the entertainment and setup with you; the venue can confirm its facilities.

Booking your date

How do I check a date and request a party?

Choose your party, select a duration and any optional extras, then check the dates and start times shown. Add the party, contact and venue details and review your request before submitting.

Does choosing a time secure my booking?

The dates and times shown are available to request. I check your venue, travel and availability before confirming. A “Booking request received” message means your request has arrived. Your booking is secured when the £50 deposit has been paid; please also keep the booking confirmation from Nitro Nat.

What details should I have ready?

Have your preferred date, party and duration ready, along with the birthday child’s name, expected number of children, your contact details and the venue address. Please include the floor level, parking and access information so I can plan the setup and travel.

What happens after I send a request?

I review the details, including the venue and travel, and contact you to confirm the arrangements. Keep your booking reference handy. Returning customers can sign in to their customer account to view their bookings.

Payments

How much is the deposit, and when is it due?

The deposit is £50, regardless of which party you choose, and is due when booking. Your booking is secured once the deposit has been paid. I also check the venue, travel and availability and send your booking confirmation.

When do I pay the balance?

The remaining balance is due on the day of your party. You can pay in cash or by bank transfer.

Nitro Nat Cancellation & Rescheduling Policy

We know family plans can change and children sometimes become unwell. If you need to change or cancel your party, please contact us as soon as possible. We’ll do our best to help while being fair to the team who have reserved the date for you.

Moving your party

You can move your party once free of charge with at least 48 hours’ notice, subject to availability.

Please choose your new date within 30 days of requesting the change. Your new party should take place within 12 months of your original party date, and all payments already made will transfer to it.

There is no fee for changing the date. If you choose a different package, location or extras, we’ll agree any price difference with you before confirming.

If you need more time to choose a date, please get in touch before the 30 days are up. We won’t automatically cancel your booking or retain your money because you miss a reminder.

Illness and last-minute changes

If your child becomes unwell or a family emergency means the party cannot go ahead, please contact us as soon as you can—even if it’s on the day.

With less than 48 hours’ notice, we’ll still try to arrange a new date. If we have already incurred costs we cannot recover or reuse, we may need to charge for these. We’ll explain any charge before you agree to reschedule.

Further date changes will be considered individually, with any charges limited to reasonable additional costs.

Cancelling your party

If you decide to cancel rather than reschedule, we’ll refund your payments after deducting any reasonable loss directly caused by the cancellation.

This may include preparation costs we cannot recover and lost income from a reserved slot we cannot refill, after allowing for the costs we save by not running your party.

Your deposit is part of this calculation—it is not automatically forfeited or added on as an extra cancellation fee.

We’ll make reasonable efforts to refill your slot. If we do, we’ll reduce the cancellation charge to reflect the loss avoided and refund any further amount due.

We’ll explain any deductions in writing. Cancellation charges will never exceed the total agreed booking price. Refunds will be made within 14 days of agreeing the amount due.

If Nitro Nat needs to cancel

If we cannot provide your party, we’ll contact you as soon as possible. You can choose an available alternative date or a full refund of everything you have paid us.

How to contact us

Please use the email address or phone number on your booking confirmation. For changes within 48 hours of your party, please call as well as email.

You can email nat@nitronat.co.uk. Please include your booking reference and party date.

We’ll confirm any cancellation or new date in writing. Your statutory rights are unaffected.

Your venue & the party day

How long should I book the venue for?

Allow at least 30 minutes before the party for setup and 30 minutes afterwards for pack-down, in addition to your party time. Trains, Builders and Foam parties need an additional 15 minutes for setup. An upstairs venue or balloon package also needs an additional 15 minutes; the Big Party Lights upgrade needs an additional 30 minutes. Tell me about any combination of these so we can agree access times with your venue.

What does the venue need?

A power supply is required. Check your chosen party page for its activities and requirements, and share any access restrictions, stairs and parking details when booking. If you are unsure whether a room will work, ask before committing to it.

What happens if the weather is unsuitable?

For outdoor parties, please arrange a suitable alternative such as an indoor space, a suitable marquee or a large gazebo. The backup needs to be suitable for the party and equipment. Tell me about your plans when booking, and contact nat@nitronat.co.uk if those arrangements change.

Who arranges the venue and food?

Please arrange your party space and any food you would like to serve. I bring the entertainment and the equipment listed on your chosen party page. Check venue access times carefully so there is enough time for setup and pack-down.

Can we use bubbles, snow or smoke at the venue?

Check with your venue before choosing an effect, particularly where smoke alarms, flooring or venue rules may be affected. Share any restrictions with me when booking so we can agree a suitable option.

Coverage & getting in touch

Where do you travel?

Nitro Nat covers venues within 100 miles of Newcastle. Enter your venue address in the booking form so travel can be checked and any travel charge included before you submit. If you are unsure whether your venue is covered, email nat@nitronat.co.uk with its address or postcode.

Is travel included in the party price?

A travel charge may apply depending on your venue. Your booking total includes any applicable travel charge once your venue address has been entered. Please check the total before submitting, and tell me if the venue changes so the travel arrangements can be checked again.

How do I ask a question or update a booking?

Email nat@nitronat.co.uk. For an existing booking, include your booking reference, party date and the details of your question or requested change. For changes within 48 hours of your party, please call the number on your booking confirmation as well as emailing.

See the cancellation and rescheduling policy for moving a party, illness, cancellations and refunds.

Do these booking policies apply if I book through another company?

The deposit, payment and cancellation information on this page applies to bookings made directly with Nitro Nat. If you book through DNA Kids, Silent Adventures or another provider, check that provider’s booking terms and contact them about payments or changes.

Last updated: 5 November 2026.